Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of garbsandtrends.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Customer –
Fast shipping. Good store.
B***e –
Good
J***r –
very nice！
A*** –
Everything is fine, delivery is fast!
N***S –
AMAZING! The powder is incredibly well presented, cardboard box intact, performance of powder is awesome, will buy again!!!
S***n –
Super to my balding spot to cover. Didn’t know so well what I it had to expect, but it is beyond expectations!
J***j –
Still not used but looks very with photo
Y***a –
To Moscow, the parcel reached three days (this is the first time in my practice). The courier brought it home. Powder is exactly the same as in the description. Perfect for living to return a hairdresser from vacation
G***r –
very good
F*** –
Este es el cuatro pedido y 100% recomenda
A***n –
Really great 5 Star⭐️ Thank you
Customer –
Made an order on March 12, received on April 21. The box was packed in a package C with pupyshkami, but the shadows, unfortunately, shook a little. Cover unscrew do not need! The jar opens simply: You need to pull the tail attached to the top. Under the lid is a mirror covered with film. It is very convenient to carry with you. The color of the shadows in the jar looks yellow, but on the skin is very-very light yellow, almost white. Suitable for platinum blondes. At the bottom of the jar is a down jacket, which is also very convenient. But it led to thinking that the shadows in the jar are not as many as it seems at the first moment, because the space for the down jacket is more than 1 centimeter deep. Well, I hope the shadows will not end instantly …. I’ll try to take a photo of the hair after I paint it, and put it in a complemented review. Thank the store for the good item and fast delivery!
A***o –
Shadows are very good. Happy with the purchase. Recommend store and goods
S***s –
The product corresponds to the description. Chose delivery from Russia, came unexpectedly quickly, within 5 days, post of Russia.
S***l –
Perfect for light blonde. No Pipi yellow, easy blonde
B***a –
O.K.
P*** –
The paint powder works quite well, my wife says. The color does not last as long as with a branded product, but you get this color powder for half the price. The store suggests to the buyer that the powder can be applied very well using the small mirror alone. That is not true (unfortunately ) !!!! For a decent result, you should get help to hit all spots with the pad. Overall, the powder is ok. but not overwhelming. The color palette could also be larger.
Customer –
Thank you for fast shipping . Matching to my hair color.
F***c –
Good product. Perfect color.
Customer –
makes my hair look fuller quick, washes off with shampoo easily
N***d –
Good but messy!
S***i –
I ordered in April and four months exactly later arrived. I gave up all hope to receive as not tracked. This is the BEST hair cover on the market. Covers grey / regrowth. I apply with makeup brush dabbing lightly. Washes out. Fantastic coverage. Can’t live without. Shame about mailing.
K***a –
Even though the shade is slightly different from my hair, ”dark brown” looks naturally on the roots.